Acceptance of Terms
By accessing and using Monday Morning IT's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Service Description
Monday Morning IT provides comprehensive IT support services including:
- Managed IT Services with 24/7 monitoring and support
- Co-Managed IT partnerships and consulting
- AI Voice Agents and automation solutions
- Technology consulting and strategic planning
- Emergency IT support and troubleshooting
Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information when requesting services
- Grant necessary access to systems and facilities for service delivery
- Maintain current backups of critical data and systems
- Follow security policies and procedures as recommended
- Pay invoices according to agreed terms and schedules
- Notify us promptly of any changes to your IT environment
Service Level Agreements
Our standard service commitments include:
- 24/7 monitoring of critical systems and infrastructure
- 4-hour response time for critical issues during business hours
- Next business day response for non-critical issues
- Monthly reporting on system performance and security
- Quarterly business reviews and strategic planning sessions
Limitation of Liability
Monday Morning IT's liability is limited to the fees paid for services in the preceding 12 months. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of data due to client actions or third-party failures
- Business interruption beyond our reasonable control
- Damages resulting from failure to follow our recommendations
- Issues arising from unauthorized system modifications
Termination
Either party may terminate services with 30 days written notice. Immediate termination may occur in cases of:
- Non-payment of invoices beyond 60 days
- Violation of security policies or procedures
- Illegal use of systems or services
- Breach of confidentiality agreements
Intellectual Property
All proprietary tools, scripts, and methodologies developed by Monday Morning IT remain our intellectual property. Clients retain ownership of their data and business-specific configurations.
Contact Information
For questions about these Terms of Service, please contact us:
San Antonio, TX